Canadian Music Trade - In Depth

Tag: masks

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Handling Difficult Customers in the Pandemic Era

Customer Service Expert Shep Hyken on Enforcing Mask Wearing & Other COVID-19 RulesThis article originally appeared in the August/September 2020 issue of Canadian Music Trade. By Michael Raine “Walmart Workers Are Terrified of Enforcing Mask Rules” read a recent headline on “A lot of our people have
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