This article originally appeared in the April/May 2019 issue of Canadian Music Trade magazine.
By Michael Raine
There are all kind of reasons people may walk into a retail store and make a point of never coming back. The vast majority of those people won’t complain; they will
This article orginally appeared in the February/March 2019 issue of Canadian Music Trade.
By Michael Raine
When you delegate tasks, you create followers. When you delegate authority, you create leaders,” says Life.Church Founder and Pastor Craig Groeschel. It’s a favourite quote of Will Mason because it neatly
This article originally appeared in the December/January 2019 issue of Canadian Music Trade.
By Michael Raine
On Jan. 23, the day before The 2019 NAMM Show officially opens, forward-looking MI retailers have an appointment with the doctor to fix what ails their stores. Excuse the bad pun, but Bob
By Michael Raine
You know how when you google a local brick-and-mortar business, the whole right-third of the screen is occupied by a company listing? It shows the business’s location on Google Maps, the address, store hours, maybe some photos, reviews, etc. Is your store taking advantage of this
Retail of any kind is a uniquely challenging place for employers with regards to employee retention. Earlier this year, a study by LinkedIn found that Canada ranks fourth-highest in the world in employee turnover, with an average turnover rate of 16 per cent, and the retail industry ranks near the
