Canadian Music Trade - In Depth

Tag: business advice

Total 2 Posts

Handling Difficult Customers in the Pandemic Era

Customer Service Expert Shep Hyken on Enforcing Mask Wearing & Other COVID-19 RulesThis article originally appeared in the August/September 2020 issue of Canadian Music Trade. By Michael Raine “Walmart Workers Are Terrified of Enforcing Mask Rules” read a recent headline on TheDailyBeast.com. “A lot of our people have
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Energized, Empowered & Effective: Get the Most From Your Team

This article originally appeared in the February/March 2019 issue of Canadian Music Trade By Shanine Cook NAMM University covers a wide array of topics relevant to MI retailers during The NAMM Show and Summer NAMM. The staple categories of sales, marketing, management, finance, and so on are explored from
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