Canadian Music Trade - In Depth
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Michael Raine

63 Posts
Michael Raine is the Editor-in-Chief at Canadian Musician, Canadian Music Trade, Professional Sound, and Professional Lighting & Production magazines. He also hosts the Canadian Musician Podcast.

Handling Difficult Customers in the Pandemic Era

Customer Service Expert Shep Hyken on Enforcing Mask Wearing & Other COVID-19 RulesThis article originally appeared in the August/September 2020 issue of Canadian Music Trade. By Michael Raine “Walmart Workers Are Terrified of Enforcing Mask Rules” read a recent headline on TheDailyBeast.com. “A lot of our people have
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Can MI Retail Go Green?

This article originally appeared in the February/March 2020 issue of Canadian Music Trade magazine. By Michael Raine As climate scientists’ dire warnings about global warming grow more urgent and the timeline for needed action shrinks, every company’s environmental impact is under scrutiny. Whether motivated by prospects of good
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