Offering in-store repairs can boost sales … but how do you ensure it’s profitable?This article originally appeared in the August/September 2020 issue of Canadian Music Trade By Morgan Ahoff *Note: this article is written about a guitar shop, but is applicable to any product category with a technological
This article originally appeared in the June/July 2020 issue of Canadian Music Trade. By Samantha Corbett There’s no doubt that music connects people in unimaginable ways – especially now, when finding, sharing, making, and learning about music has never been easier. Opportunities abound for those offering online lessons, and
Customer Service Expert Shep Hyken on Enforcing Mask Wearing & Other COVID-19 RulesThis article originally appeared in the August/September 2020 issue of Canadian Music Trade. By Michael Raine “Walmart Workers Are Terrified of Enforcing Mask Rules” read a recent headline on TheDailyBeast.com. “A lot of our people have
The article originally appeared in the June/July 2020 issue of Canadian Music Trade magazine. By Michael Raine Most MI retailers reading this have already reopened in some capacity. But as you may have realized, it’s not all going to be a seamless process back to “normal.” All commercial
This article originally appeared in the February/March 2020 issue of Canadian Music Trade magazine. By Michael Raine As climate scientists’ dire warnings about global warming grow more urgent and the timeline for needed action shrinks, every company’s environmental impact is under scrutiny. Whether motivated by prospects of good
