Canadian Music Trade - In Depth

MONEY IN REPETITION

Offering in-store repairs can boost sales … but how do you ensure it’s profitable?This article originally appeared in the August/September 2020 issue of Canadian Music Trade By Morgan Ahoff *Note: this article is written about a guitar shop, but is applicable to any product category with a technological
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Handling Difficult Customers in the Pandemic Era

Customer Service Expert Shep Hyken on Enforcing Mask Wearing & Other COVID-19 RulesThis article originally appeared in the August/September 2020 issue of Canadian Music Trade. By Michael Raine “Walmart Workers Are Terrified of Enforcing Mask Rules” read a recent headline on TheDailyBeast.com. “A lot of our people have
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Can MI Retail Go Green?

This article originally appeared in the February/March 2020 issue of Canadian Music Trade magazine. By Michael Raine As climate scientists’ dire warnings about global warming grow more urgent and the timeline for needed action shrinks, every company’s environmental impact is under scrutiny. Whether motivated by prospects of good
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